FAQ

make a booking when you have chosen the date and the price within your budget

you can pay thru bank deposit at BDO peso savings account name TRAVELPESO TOURS account number 0052-6024-8547

or you may also send the amount via Palawan,ML or Cebuana

yes you can bring extra luggage after upgrading your booking and paying the corresponding amount

you can bring up to 4 luggage (40kgs) for domestic flights and up to 45kgs for international flights 

you are required to have a valid id to travel for domestic flights and passport for international flights

The Travel Tax is a levy imposed by Philippine government on individuals who are leaving the Philippines irrespective of the place where the air ticket is issued and form or place of payment, as provided for by Presidential Decree (PD) 1183.        

You may visit www.tieza.com.ph for the complete list of qualified passengers for exemption in paying the Philippine Travel Tax and how to apply the exemption.        

Inflight meals l Check-In Baggage l Seat Reservations l Travel Insurance        

Yes, you can. However, please take note that to travel to an international destination, you may be required to provide a proof of a return or onward journey ticket as pre-condition of being allowed entry by the respective immigration authorities.        

Government workers are required to secure a Travel Authority prior to their travel date. This document should be presented to the Immigration officer upon departure.

For minor ( 18 years and below) traveling alone, a Travel Clearance must be secured from the Department of Social Welfare and Development (DSWD) and should be presented to the immigration officer prior to departure.        

Aside from the passport (at least 6 months valid), visa and contract, an OFW must also present a Philippine Overseas Employment Administration (POEA) Overseas Employment Certificate (OEC) before the concerned immigration counter. Otherwise, they shall not be cleared for departure        

         The Philippine Immigration will require a return ticket for foreign passengers who will visit Philippines. Refer to VISA INFO for more information on allowed nationalities to visit Philippine without a visa.

         GDS also known as legacy carriers are those airlines which are booked under Global Distribution System. Refer to below list of airlines which are available for issuance.

The following passengers are entitled to a standard reduce travel tax provided the passenger can submit a REDUCE TRAVEL TAX CERTIFICATE (RTT) upon ticket issuance.
1. Minors from 2-12 years
2. Filipino journalists on journalistic assignment
3. Those authorized by the President of the Republic of the Philippines
4. Legitimate Spouse of Overseas Contract Workers (OCW) travelling to worksite 5. Legitimate unmarried children of OCW below 21 years old travelling to worksite

The passport must be valid for 6mos travel.In case of expired passport, we strongly recommend the passenger to renew his passport.In case booking is course through our VIA SUPPORT, we require a guarantee letter indicating that they are aware the passport is not valid and in case issue may arise, VIA will not be held liable against PASSENGER who accepted the booking. For booking made online, PASSENGER must agree to VIA Terms and Conditions.        

Prebooked supersize baggage is baggage allowance that you book if you are going to check in baggage. It can be purchased online from creation of booking anytime after confirmation or up to 4 hours before your flight. Excess baggage is defined as baggage weight exceeding the prebooked checked baggage limit of up to 40kg for both AirAsia and AirAsia X flight.        

If you have a musical instrument which exceeds our cabin baggage dimensions you will need to purchase an extra seat and carry it in the cabin. However you must make sure it does not exceed 75 KG and does not exceed these dimensions: height 103cm, length 41cm, width 41cm. Visit: (http://www.airasia.com/ask/template.do?id=61&name=What+are+the+rules+for+hand+carried+baggage+on+board%3f&locale=en_GB)        

Yes, you can combine the baggage if you are travelling with the same PNR booking number and present yourselves together at the check-in counter.        

No. If you travel with check in baggage you will be charged a fee at different rates depending on the weight and the airport from which you fly. You may access our fee schedule here. Do be aware that you will be charged a flat rate for the first 15kg and a different rate for each additional kg at the airport.        

You are allowed to carry one piece of carry-on luggage small enough to be placed in the overhead rack or under the passenger seat of the aircraft cabin. The carry-on luggage should not exceed 45 in. or 115 cm. and weighing not more than 7 kgs. or 15 lbs        

Varied rules and regulations on carriage of animals as baggage may apply for specific countries depending on restrictions imposed by local Government Authorities Visit: (http://www.philippineairlines.com/flights/all-about-baggage/special-baggage/)        

Electronic devices such as DVD players and MP3 players are accepted and can be used during the flight. However, for safety reasons, electronic equipment which transmit radio signals that interfere with the aircraft's navigation system must never be used throughout the flight. Visit: (http://www.philippineairlines.com/flights/during/comfort-and-safety/electronic-devices/)

Baby strollers/buggies/prams, wheelchairs, mobility devices, crutches and walking frames can be carried free of charge as checked baggage provided they are being used and/or an infant, child, elderly, disable or a wheelchair user that is travelling. Otherwise, a checked baggage allowance must be prebooked. These items, except for crutches and walking frame, may be used until the boarding gate before they are checked into the hold of the aircraft. Upon arrival these items will be available on the baggage carousel at the arrivals hall. We will not be able to retrieve these items at the aircraft site and bring it to the aircraft door or passenger steps.Please note that battery operated wheelchair or other battery-powered mobility devices will not be accepted. Under certain circumstances, carriage of battery operated wheelchair or mobility devices might be accepted subject to removal of the battery (by guests) and the maximum weight allowed for wheelchairs and mobility devices is 85kg.        

Sharing types are located on the right side of the page upon confirmation of the booking. This will indicate how many guests are allowed in the room.
Please see below sharing types and corresponding number of guest/s:
SINGLE: One (1) guest/s maximum
TWIN/DOUBLE: Two (2) guest/s maximum
TRIPLE SHARING: Three (3) guest/s maximum
QUADRUPLE: Four (4) guest/s maximum        

Complete name of guests (as they appear on a valid government-issued ID, preferably on the passport) are needed. Whenever there are children, it is required to input their age by the time of check-in.